Privacy Policy

Effective Date: September 27, 2025

Company: Easy Track Solutions Ltd (Tanzania)

Website: www.easytrackafrica.com

Email: info@easytrackafrica.com

Phone: +255 715 230 130

Address: 188 Mwakalinga Road, Dar es Salaam, Tanzania

Postal: P.O. Box 5084, Dar es Salaam, Tanzania

1. Introduction

Easy Track Solutions Ltd (Tanzania) (“Easy Track Solutions,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (the “App”). By using the App, you acknowledge and agree to the practices described in this Policy. If you do not agree, please discontinue use of the App.

2. Information We Collect

We collect several types of information to deliver and improve our services:

a) Personal Information

Name, Email address, Phone number, Company or organization details, Account credentials (username, password)

b) Location Data

We collect precise and background location data to support continuous GPS tracking, trip history, geofencing, and safety or operational alerts — even when the app is closed or not in use (only if you grant background location permission).

c) Device & Usage Data

Device model and operating system version,Unique device identifiers,Network information,Crash logs and diagnostics,In-app activities and interactions

d) Operational / Telematics Data

Vehicle or asset identifiers, Sensor data (e.g., speed, ignition status, fuel level if integrated),Route and stop events, Alert and event history

e) Media & Files (if uploaded by you)

Photos, documents, signatures, or scanned files submitted for proofs of delivery, compliance, or support purposes.

3. How We Use Your Information

We use your information to: Provide GPS tracking, fleet management, and telematics features. Send movement, geofence, speeding, and maintenance alerts.Enable trip history, analytics, and reporting features.

Improve performance, security, and user experience. Deliver customer support and communicate service updates.Comply with applicable legal or regulatory obligations in Tanzania (e.g., TRA, TCRA).

4. Legal Bases for Processing (Where Applicable)

Performance of a Contract: To deliver the services you request. Legitimate Interests: For security, fraud prevention, and product improvement. Consent: For specific features (e.g., background location, notifications).

Legal Obligations: When required by law to retain or disclose information.

5. Sharing and Disclosure of Information

We do not sell your personal data. We may share your information in the following limited cases:

Service Providers and Partners: For hosting, analytics, mapping, and message delivery—under confidentiality and data-protection terms.

Regulatory Authorities: When legally required or necessary to protect rights, safety, or property.

Your Organization or Fleet Administrator: If your account is managed by a company or organization.

6. Data Retention

We retain data only for as long as necessary to fulfill the purposes described above or as required by law or contract. Typical retention for location and telematics data follows your organization’s policy or applicable regulations. When data is no longer required, it is securely deleted or de-identified.

7. Data Security

We apply administrative, technical, and organizational safeguards to protect your information, including: Encryption of data in transit Access control and authentication Audit logging and monitoring While no method is 100% secure, we continuously enhance our systems to maintain the highest security standards.

8. Your Rights and Choices

You may have the following rights under applicable law: Access & Update: Request a copy of or correction to your personal information. Deletion: Request deletion of your data where legally permissible.

Permissions: Enable or disable location, notifications, camera, or file access in your device settings (note: functionality may be limited). Portability & Objection: Request a copy of your data or object to processing, where applicable. To exercise these rights, contact us at info@easytrackafrica.com

9. Children’s Privacy

Our App is not intended for individuals under 18 years of age. We do not knowingly collect or process personal data from minors.

10. Third-Party Services

The App may use third-party tools or integrations (e.g., mapping, analytics, payment, or messaging services). Each third-party’s data handling is governed by its own privacy policy. We encourage users to review those policies.

11. International Data Transfers

If your data is processed or stored outside Tanzania (e.g., via trusted cloud providers), we ensure that appropriate legal and security safeguards are in place to protect your data.

12. App Permissions

Depending on your usage, the App may request access to: Location (Precise & Background): For GPS tracking, trip history, and geofence alerts.Notifications: To send operational or service alerts. Camera / Photos / Files: For uploading delivery proofs, documents, or signatures. Bluetooth / Motion Sensors: For specialized telematics or sensor integrations. You can change these permissions anytime in your device settings.

13. Updates to This Policy

We may revise this Privacy Policy periodically. Updates will be posted in the App and on our website, with a new “Effective Date.” Continued use of the App after updates indicates your acceptance of the revised Policy.

14. Contact Us

For any questions or requests regarding this Privacy Policy, please contact us:

Easy Track Solutions Ltd (Tanzania)

📧 Email: info@easytrackafrica.com

📞 Phone: +255 715 230 130

🏢 Address: 188 Mwakalinga Road, Dar es Salaam, Tanzania

📮 Postal: P.O. Box 5084, Dar es Salaam, Tanzania