Privacy Policy & Terms and Conditions

Last Updated: 04/02/2025

Privacy Policy

At Easy Track Solutions, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website and services.

1. Information We Collect

We collect the following types of personal data when you visit or make a purchase from our website:

• Personal Information: Name, phone number, email address, billing and shipping address.
• Payment Information: Credit/debit card details, mobile payment details (processed securely through third-party payment gateways).
• Device Information: IP address, browser type, and browsing activity on our website.
• Order History: Records of past purchases and interactions with our store.

2. How We Use Your Information

We use the collected information to:

• Process and fulfill your orders.
• Provide customer support and service updates.
• Improve our website and services.
• Send promotional emails (if you opt-in).
• Prevent fraudulent transactions and ensure security.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

• Shipping Partners: To deliver your orders.
• Payment Processors: To facilitate secure payments.
• Legal Authorities: If required by law or in case of fraud prevention.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, theft, or misuse. However, no online platform is 100% secure, and we encourage you to use strong passwords and keep your payment details confidential.

5. Cookies & Tracking Technologies

We use cookies to enhance user experience, analyze website traffic, and personalize content. You can modify your browser settings to disable cookies, but this may affect site functionality.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent for marketing emails.

For privacy-related inquiries, contact us at info@easytrackafrica.com.

Terms and Conditions

1. General Terms

By using our website, you agree to these terms. Easy Track Solutions reserves the right to update these terms at any time.

2. Product Information & Orders

• We strive to ensure accurate product descriptions, but variations may occur.
• Orders are processed upon payment confirmation.
• Availability is subject to stock levels.

3. Pricing & Payments

• Prices are listed in Tanzanian Shillings and may change without notice.
• Accepted payment methods include credit/debit cards, bank transfers, and mobile payments.

4. Shipping & Delivery

• Shipping times vary based on location.
• We are not responsible for delays caused by couriers or customs.

5. Returns & Refunds

• Returns are accepted within 2 days of purchase if the product is unused and in original condition.
• Refunds are processed within [Insert Timeframe] via the original payment method.

6. Warranty & Liability

• Some products come with a manufacturer’s warranty.
• Easy Track Solutions is not liable for damages resulting from misuse or improper installation.

7. Governing Law

These Terms and Conditions are governed by the laws of [Insert Country/Region].

8. Contact Information

For any concerns, please reach out to:
📧 Email: admin@easytrackafrica.com
📞 Phone: +255715230130
📍 Address: 188A Mwakalinga Road, Dar es Salaam Tanzania

By using our website, you acknowledge and agree to these policies.